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Spa Etiquette

We want to ensure you have a wonderful experience while visiting us so below are some pointers to help you get the most from your time with us.

Arrival

Please arrive at least 15 minutes prior to your treatment time. Unfortunately any time lost through a late start cannot be made up and reduces your treatment time.

Health

Please advise us at the time of booking if you have any allergies, ailments, disabilities, recent surgeries, high blood pressure or if you are pregnant. You will need to complete a health declaration before we can provide any treatment to you. Not all treatments are suitable for all clients so please disclose any concerns to us prior to your treatment starting so you can get the most out of it.

Mobiles

We make every effort to provide a relaxing and calm environment so please ensure your mobile is set to silent for calls and notifications. If you do need to take a call please be considerate of other clients.

Children

Treatments are only provided to those aged 18 years and over. We respectfully ask that children are not brought into the treatment area in consideration of other clients and to ensure you enjoy the utmost relaxation.

Jewellery

Many of our treatments involve removal of jewellery so we recommend that you leave this and other valuables at home. Lockers are provided in the changing areas though these are not high security and your possessions are left at your own risk.

Communication with the Therapists

Your treatment is all about you. Please let us know what you like or dislike. For example, amount of light, music volume, which of the 3 music options, and if you prefer to chat or be pampered in silence, is all a matter of client preference. If you want the therapist to spend more time in a certain area, apply a greater or lesser amount of pressure, or leave something completely out of the treatment, please tell them. Questions are welcome and our trained therapists are very knowledgeable and happy to share information with you. If at any time you feel uncomfortable for any reason, please tell you therapist so that he or she may act accordingly.

What to wear and modesty concerns

Our goal is for you to be comfortable, so it's important that your skin and underwear are dry prior to your treatment. If modesty is an issue, please remember that you therapists will ensure your complete comfort and will drape all areas of the body that are not being treated. Just speak to them about any concerns you have. Male clients should leave on their underwear, and female clients should remove their bras but leave on underwear also.