We are delighted to welcome you to The Retreat at Redworth Hall Hotel! To ensure your visit is exceptional, we’ve provided some important information to help you make the most of your experience:

Arrival for Treatments: Please arrive at the Retreat Lounge 10 minutes before your scheduled treatment time. This will ensure you have ample time to relax and prepare, as late arrivals will unfortunately shorten your treatment duration.

Health Considerations: Even though you’ve indicated no significant medical conditions, completing and signing our health questionnaire is essential before your treatment. This helps us tailor our services to your needs. If you have any concerns or questions, please don’t hesitate to reach out to us prior to your visit.

Mobile Phones: To preserve a serene atmosphere, we kindly ask that you set your mobile phone to silent mode. Should you need to take a call, please be considerate of fellow guests.

Jewellery and Valuables: Many of our treatments involve removing jewellery, so we recommend leaving valuables at home. While lockers are available in the changing areas, please note they are not high-security, and we advise keeping your possessions at your own risk. You will need £1 or trolley token for the lockers.

Communication with Therapists: Your comfort is our priority. Let your therapist know if you have any preferences regarding light, music volume, or if you prefer to chat or enjoy a quiet experience. Feel free to request specific adjustments in pressure or treatment areas. Our experienced therapists are here to make your visit as enjoyable as possible, so don’t hesitate to share your needs or concerns.

What to Wear and Modesty: For your comfort, ensure your skin and underwear are dry before your treatment. If you have any modesty concerns, your therapist will ensure you are comfortably draped, exposing only the areas being treated. Male clients should keep their underwear on, while female clients should remove their bras but retain their underwear.

Payment and Cancellation Policy: All bookings are pre-paid. If you need to cancel or reschedule, please let us know more than 72 hours in advance. Cancellations made within 72 hours will incur the full charge.

Expecting Mothers:

Our ESPA Pre-Natal treatment is suitable only for pregnancies over 12 weeks. If you are under 12 weeks pregnant, we recommend avoiding all our ESPA massage and facial treatments. We also advise consulting your doctor before using any of our facilities during pregnancy. Please use your discretion when booking appointments.

Additional Information Join us for a 45-minute aqua aerobics class held in the pool on Mondays and Fridays at 11 am. Our daily children’s swim times are from 8 am to 10 am and 2 pm to 6 pm; please be aware that these times can be busier with families during school holidays.

Thank you for choosing The Retreat at Redworth Hall Hotel. We eagerly anticipate your visit and are here to assist with any questions or needs you may have. Please contact us at 01388 7706 for further assistance.

Warm regards, The Retreat Team